CHECK IF YOUR SYSTEM IS CONSISTENT
Are your clients getting a consistent experience every time they visit your business? How are you measuring this? Is the service the same when you are not there?
Waiting periods, noise, temperature, air quality. Your clients love your business for what you have created, ensure that they always get what makes them come back.
Step 1
MAKE A LIST OF ALL THE THINGS YOUR REGULARS LOVE ABOUT YOUR BUSINESS.
It could be the music, the service, the short lines, how clean the air feels like, etc.
Step 2
SELECT THE SET OF SENSORS THAT ALIGN BEST WITH YOUR SERVICE PROFILE.
Measure not only the environment but also patters in your business.
Step 3
COMPARE THE READINGS FROM DIFFERENT DAYS AND SHIFTS. ARE THEY DIFFERENT?
Historic data is your best friend. How do you know you are doing better if you don't have a point of comparison?
Step 4
CORRECT AND RUN AGAIN. COMPARE AGAINST YOUR OWN HISTORIC RECORD.
Drift is your service worst enemy. You don't want people to say "It feels different every time I go".
Step 5
USE IRMA CLASSIFICATION SENSORS TO VERIFY THAT YOUR SERVICE METRICS STAY IN THE DESIRED STATE.
After you are done optimizing and training all your staff... trust but verify.